About Us
Diamond Communication Solutions is a full-service partner in the design, production, and deployment of data-driven, highly personalized customer communications for businesses and nonprofit organizations. Delivering targeted, relevant, and dynamic messaging using print and digital media, Diamond provides in-house solutions for secure communications, direct response, fulfillment, and healthcare communications.
Your Diamond advantages
Project Management Support Services and Expertise
With a wealth of experience and deep expertise, Diamond provides exceptional project management support. We will develop a workflow based on your deliverable needs, create timelines and milestones, and be held accountable for the on-time delivery of your program.
Total Process and Production Transparency
Diamond believes that your processes and our production should never be a mystery. That is why we have enhanced our DiamondViewSM web-based project management and reporting tool to help you better manage your direct mail and print projects, with online access any time you need it. You will have a single online platform that supports all of your program initiatives, including program implementation, timelines, data input, document proofing and repository, inventory management, and mail tracking.
SOC 2 and PCI Compliance
Diamond has completed a Service Organization Controls Type 2 (SOC 2) report, which is a replacement for an SAS70 audit. In addition, Diamond has a Payment Card Industry (PCI) certificate.
Access to the Latest Technology
Because of our commitment to being an industry technology leader, Diamond has invested significantly in technology, resources, and equipment to ensure that your program will always be produced using the latest, most proven technology.
A Flexible and Innovative Provider
We will support you with not only cost-effective solutions, but also a commitment to develop new and innovative ways to better serve our secure communications customers. Diamond has the ability to deliver email, SMS, and TXT messaging for e-delivery and can provide statements in responsive design so that they render optimally for mobile, desktop, and tablet devices.
A Full-Service Agency Partner
Diamond combines the art and science of personalized communication to ensure that your critical documents are both efficiently produced and effectively communicated. Our agency solutions team uses Visual Attention Analysis to design communications that get noticed, read, and acted upon in order to improve customer satisfaction and boost cash flow.
With more than 350+ employees and strategically located facilities across the country, Diamond provides our clients with the efficiencies and synergies of working with a single source, as well as the expertise of an experienced team of marketing communications professionals.
Diamond offers our clients comprehensive response marketing solutions, from secure communications services for secured document processing and delivery to results-driven response marketing programs and dependable literature and sample fulfillment. We can provide you with an integrated, end-to-end solution or work with your communications and marketing departments to provide any individual service that fits your needs.
